Last updated: August 2026

These Terms of Service apply to your use of the arlo.® website and purchases made through it.

arlo.® is a registered trademark and trading brand of Earthcott & Vale Limited, Company No. 15650755.

By using our website or placing an order, you agree to these terms.

Nothing in these terms affects your statutory rights.

About us

arlo.® provides pet, equine and animal care products to customers throughout the UK.

Using our website

You may use our website for lawful purposes only.

You must not misuse the website, attempt unauthorised access, introduce malicious software or interfere with the operation of the website.

Products and information

We take reasonable care to ensure that product descriptions, images, prices and other information on our website are accurate.

Product packaging, colours and other minor details may occasionally differ from the images shown.

Products should always be used in accordance with the instructions and safety information supplied with them.

Orders

When you place an order, you are offering to purchase the products in your order.

Orders are subject to acceptance and availability.

We may cancel or refuse an order where there is a pricing or listing error, a product is unavailable, payment cannot be authorised, or we reasonably suspect fraud or misuse.

If we cancel an order after payment has been taken, we will refund the amount paid.

Prices and payment

Prices are shown in GBP and include VAT where applicable.

Payment is taken using the payment methods available at checkout.

Delivery

Available delivery options and estimated delivery times are shown at checkout.

Delivery estimates are not guaranteed and delays can occasionally occur.

We remain responsible for the goods until they are delivered to you or another person you have nominated to receive them, subject to applicable consumer law.

Returns and refunds

Returns, cancellations and refunds are handled in accordance with our Returns & Refund Policy.

Nothing in these terms or our Returns & Refund Policy affects your statutory rights.

Faulty, damaged or incorrect goods

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible so we can resolve the issue.

Goods must be as described, fit for purpose and of satisfactory quality in accordance with applicable consumer law.

Product use

Products must be used in accordance with their intended purpose and the instructions, warnings and safety information provided.

We are not responsible for loss or damage caused by misuse, incorrect dilution, failure to follow supplied instructions or use of a product for a purpose for which it was not intended, except where liability cannot legally be excluded.

Intellectual property

The content of this website, including our branding, logos, text, images and designs, is owned by or licensed to Earthcott & Vale Limited.

You may not reproduce, distribute or commercially use our content without permission, except where permitted by law.

Liability

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or your statutory rights relating to the goods we supply.

Changes to these terms

We may update these terms from time to time.

The terms that apply to your purchase will be those in effect when your order is placed.

Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the UK, you may also have rights under the laws that apply where you live and may be entitled to bring proceedings in your local courts.

Contact us

If you have any questions about these terms, please contact us.

Email: bark@arlopet.co.uk