Terms of service

Terms of Service

Last updated: Feb 2026

These Terms of Service apply to all use of the arlo.® website and any purchases made through it. The website is operated by Arlo Pet Limited (Company No. 15650755).

By accessing our website or purchasing from us, you agree to be bound by these terms.

About us

arlo.® is a UK-based brand operated by Arlo Pet Limited, providing pet, equine, and animal care products for consumer use.

Using our website

You agree to use our website for lawful purposes only. You must not misuse the website, attempt unauthorised access, or interfere with its operation.

We reserve the right to restrict or refuse access to the site where misuse is suspected.

Products and information

We make every effort to ensure product descriptions, images, pricing, and information are accurate. However, colours, packaging, or minor details may vary slightly from what is shown online.

All products are intended for external animal use only and should be used strictly in accordance with the instructions provided.

Patch testing is recommended before full use.

Orders and acceptance

Placing an order on our website constitutes an offer to purchase. Orders are subject to acceptance and availability.

We reserve the right to refuse or cancel orders, including where pricing errors, stock issues, or suspected misuse occur. If payment has already been taken, a full refund will be issued.

Pricing and payment

All prices are shown in GBP and include VAT where applicable.

Payment is taken at checkout using the available payment methods. Orders will not be dispatched until payment is received in full.

Shipping and delivery

Delivery times are estimates and may vary due to factors beyond our control. We are not responsible for delays caused by couriers or external events.

Risk passes to you upon delivery of the goods.

Returns and refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy, which forms part of these Terms of Service.

Your statutory rights under UK consumer law are not affected.

Faulty or incorrect goods

If an item arrives faulty, damaged, or incorrect, please contact us promptly so we can resolve the issue.

Nothing in these terms limits your rights under the Consumer Rights Act 2015.

Intellectual property

All content on this website, including text, images, branding, logos, and designs, is the property of Arlo Pet Limited or its licensors.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

Liability

We are not liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Our products are intended for normal domestic animal care use only. We are not responsible for misuse, failure to follow instructions, or use outside of intended purposes.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.

Changes to these terms

We may update these Terms of Service from time to time. The version published on our website at the time of use or purchase will apply.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.