Last updated: August 2026

This Shipping Policy applies to orders placed through the arlo.® website.

arlo.® is a registered trademark and trading brand of Earthcott & Vale Limited, Company No. 15650755.

Dispatch times

Orders are typically dispatched within 2 working days.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

Delivery services

We use a range of trusted delivery partners. The carrier used may vary depending on the size, weight and destination of your order.

Delivery options available at checkout may include:

• Standard delivery: typically 3–5 working days from dispatch
• Express delivery: typically 1–2 working days from dispatch

Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to weather, carrier disruption and other circumstances outside our reasonable control.

Free standard delivery

Free standard delivery is available on eligible orders of £30 or more.

Free delivery applies to:

• Mainland UK deliveries
• Orders with a total weight of 10kg or less

Orders over 10kg or deliveries to certain locations may be subject to additional delivery charges. Any applicable charge will be shown at checkout where available.

Non-mainland UK and extended delivery areas

Some locations may have higher delivery charges, limited delivery services or longer delivery times.

These may include:

• Northern Ireland
• Scottish Highlands and Islands
• Isle of Wight
• Isle of Man
• Jersey
• Guernsey
• Other remote or offshore locations

Available services and charges will normally be shown at checkout.

Republic of Ireland

Where delivery to the Republic of Ireland is available, additional delivery charges and longer delivery times may apply.

Available delivery options and charges will be shown at checkout.

Delivery problems

We remain responsible for your order until it is delivered to you or to another person you have nominated to receive it, subject to applicable consumer law.

If your order is delayed, lost or arrives damaged, please contact us so we can investigate and resolve the issue.

Incorrect addresses and failed delivery

Please make sure your delivery address is correct before placing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, or because delivery was repeatedly unsuccessful, additional charges may apply if the order needs to be sent again.

Contact us

If you have a question or problem with a delivery, please contact us.

Email: bark@arlopet.co.uk