Last updated: August 2026

This policy applies to purchases made through the arlo.® website. arlo.® is a registered trademark and trading brand of Earthcott & Vale Limited, Company No. 15650755.

Nothing in this policy affects your statutory rights.

Returns

We offer a 30-day returns period for unused, unopened and resaleable items.

Please contact us before returning an item so we can provide the correct return details.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Online cancellation rights

When buying online, you normally have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the goods.

Where the cancellation right applies, we will refund the amount paid for the goods and the cost of our standard delivery service. Any additional amount paid for an upgraded or express delivery service is not refundable.

Opened products

For health and hygiene reasons, some sealed products cannot be returned once opened unless they are faulty.

This may include:

• Opened liquids, shampoos, sprays or treatments
• Products with broken hygiene or tamper seals
• Products that have been used, diluted or applied

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please include your order number, a description of the problem and photographs where appropriate.

Depending on the circumstances, we may offer a refund, replacement or another remedy in accordance with your statutory rights.

Where we require a faulty, damaged or incorrect item to be returned, we will cover reasonable return postage costs.

Your consumer rights

Products must be as described, fit for purpose and of satisfactory quality.

If a product does not meet these requirements, you may be entitled to a refund, repair, replacement or price reduction depending on the circumstances.

Refunds

Approved refunds will be issued to the original payment method.

We aim to process refunds promptly once a return has been received and checked. Your bank or payment provider may take additional time to show the refund in your account.

Contact us

Please contact us before sending a return.

Email: bark@arlopet.co.uk

Product use

arlo.® products should be used in accordance with the instructions supplied with the product.

Damage caused by misuse, incorrect dilution or use contrary to the supplied instructions would not normally be considered a product fault.